Policies

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Availability
Pet Parade is available year round, 7 days per week. Holidays and summer months tend to book quickly, so please reserve early.

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Payments
Single visits require same day payment. Weekly packages require payment up front at the beginning of each week. Vacation packages require a 50% deposit when reservation is made with balance due on the first day of the service. Holiday packages require a 50% deposit when reservation is made with balance due on the first day of the serviceReturned checks are subject to a $30.00 service charge. Methods of payment include cash, check, credit card & PayPal.    

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Cancellation Policy
Pet Parade's cancellation policy protects both the customer and Pet Parade to make sure that we are mutually committed to providing the best possible service for your pet and for Pet Parade to be able to adequately schedule their staff for services. Especially in the pet sitting world, where we can only be in one place at a time, these policies are particularly important. The cancellation policy is found under the policy tab on our website. It is also handed to the customers at the initial get together. In order to best serve your needs, and due to Pet Parade scheduling a specific time for your pet(s) and the possibility that we may have to turn away other potential clients for that time, the cancellation policy is as follows:  

Daily Visits, Walks and Yard-Clean-up are subject to a 24-hour cancellation notice.  If a cancellation notice has been provided with less than 24-hours notice or not been provided at all, you will be charged in full for the service.

Vacation Packages, Boarding and Doggy Daycare are subject to a 7-day cancellation notice, (other than holiday packages), for there to be no cancellation charge.  If you cancel less than 7-days, prior to the first day of your scheduled service, (other than holiday packages) you will incur a fee of 50% of the total service that you are cancelling.  

Holiday Package Cancellations.  Please understand that we are very busy for all holiday visits and have limited availability/vacancies.  If a holiday falls anytime during your scheduled vacation package, it is considered a holiday package.  If you cancel more than 14-days in advance, prior to the first day of your scheduled service, there is no cancellation charge  If you cancel less than 14-days in advance, prior to the first day of you scheduled service, you will incur a fee of 50% of the total service which you will be cancelling. 

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Client Referral Program
For every referral made that results in a paid Pet Parade service, you will receive $10.00 off any Pet Parade sevice.

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Initial Get Together
We require setting a short visit to meet so that we may get to know your pet(s) prior to your first visit. This is a complimentary service.

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Complimentary Services
These services are included in all Pet Parade services with the exception of Express Visits.
* Initial Get Together.
* Text or Email update - A quick summary on your pet.
* Playtime.
* Towel dry in wet or snowy weather - Both fur and paws will be towel dried.
* Food and water replenishment.
* Administering oral medications only.

 

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Vacation Package Complimentary Services
These services are included in Vacation Package.
* Initial Get Together.
* Mail / Package Retrieval on property.
* Rotating lighting and blinds to afford an occupied appearance.
* Put out and bring in trash cans.
* Text or Email update - A quick summary on your pet.
* Playtime.
* Towel dry in wet or snowy weather - Both fur and paws will be towel dried.
* Food and water replenishment.
* Administering oral medications only.

 

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All pricing (except Boarding, Doggy Daycare and Yard Clean-Up) includes up to two pets (fees for additional pets can be found under the service requested on the Rates and Services page).  Please see Boarding, Doggy Daycare and Yard Clean-Up for pricing.   A Pet Parade boarding day is for 24 hours from drop off. For example, if you drop off at noon, we ask that you pick up by noon.  Please pick up by the appropriate pick up time or you will be subject to an additional days fee for boarding.

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Prices are subject to change.  Pet Parade does not provide any grooming services at this time.  We do our best to arrive at your home at your requested time.  However, due to the number of clients that we service, we reserve the right of a 2-hour time window for our arrival.